Digital transformation is about improving each citizen’s experience and changing the way we do business. It improves quality of life and enhances people’s wellbeing, while ultimately aiming to meet UnitedNations Sustainable Development Goals (SDGs). Factors driving these changes range from increasingly diverse technologies to new business models, aiming to deliver excellence through services that are personalized, paperless, cashless and mobile, as well as based on every customer’s informed consent.
From Digital Transformation Centres in the Dominican Republic to delivering life-saving information amid COVID-19 in Niger to green digital responses to COVID-19 in Slovenia, digital technologies are driving development and spurring socioeconomic transformation. ITU reports regularly about digital transformation initiatives around the world. Check out the latest stories Search — My ITU
FORUM: What’s next? Everyone has a part to play We must all work together to bring everyone, everywhere online.
WHAT TO DO?
Member States can: • Continue leveraging telecommunications/ICTs by developing digital policies and strategies to adapt and respond timely and effectively to different challenges that may occur. • Report national progress with special focus on the targets that particularly contribute to digital transformation in the framework of the Connect 2030 Agenda, by providing data and statistics, as appropriate, as well as initiatives to be included in the Connect 2030 Agenda microsite.
Sector Members, Associates and Academia can: • Continue to facilitate cooperation and partnership in areas such as innovation, infrastructure, investment and capacity development to advance digital transformation for all and achieve the Connect 2030 Agenda. • Share their technology-driven strategies with the world, considering the possible opportunities and/or challenges of digital transformation, and how these challenging times, such as the COVID-19 pandemic, can be used as an opportunity to connect all.
Media can: • Tell stories about how digital transformation is benefiting citizens, consumers and society. • Hold governments accountable, highlighting the strengths and weaknesses of current policies, strategies and plans, identifying policy gaps and describing new challenges to address amid the rapid evolution of technologies. • Tell exciting stories — through talk shows, interviews, radio debates and social media campaigns — about how governments, companies or people are making a difference.
All stakeholders can: • Identify a tangible problem — within your family, your school, your university, your workplace, your network or your community — and take action. • Raise awareness of our key WTISD 2021 theme, Accelerating digital transformation in challenging times. • Reflect how ITU responds and adapts to new challenges through ICTs. • Enhance cooperation with governments, business communities, United Nations bodies, civil society and other stakeholders to accelerate digital transformation. • Reinforce the importance of developing digital strategies and other technology-driven initiatives. • Share your story on social media to inspire others. • Consider both the opportunities and the challenges of digital transformation while seeking timely and effective answers to broader global challenges. • Share with ITU your expertise, guidelines, lessons learned, success stories, case studies, good practices, solutions, publications, and policies put in place to better meet future challenging times.
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